Terms of Service

These Terms of Service ("Terms") govern access to and use of the Veriqua Compliance Operating System ("Platform") provided by Veriqua Pty Ltd ABN 92 697 961 023 ("Veriqua", "we", "us"). By creating an account, starting a free trial, or subscribing to any plan, the individual signing up represents that they have authority to bind their firm ("Customer", "you") to these Terms.

If you do not agree to these Terms, do not use the Platform.

Veriqua is a cloud-based compliance management system designed for Australian firms holding an Australian Financial Services Licence (AFSL) or subject to AML/CTF obligations regulated by AUSTRAC. The Platform includes registers, obligation trackers, reporting tools, AI-assisted features, and supporting compliance workflows.

• Features available to you depend on your subscription plan. We will provide at least 30 days' written notice before making a material reduction to the features included in your current plan.
• The demo environment (where offered) is read-only, time-limited, and populated with synthetic data only. No real compliance records should be entered during a demo session.

• All prices are in Australian dollars (AUD) and are inclusive of GST.
• Subscriptions are billed monthly or annually in advance via Stripe. Payment details are held securely by Stripe — Veriqua does not store card numbers, CVV, or bank account details.
• Subscriptions auto-renew unless cancelled via the self-service billing portal before the renewal date.
• We will provide at least 30 days' written notice before any price increase takes effect on your subscription.
• No refunds are provided for partial billing periods except as required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

You must not use the Platform to:

• Upload data you are not authorised to process or store.
• Attempt to access another customer's data or circumvent cross-tenant access controls.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Violate any applicable Australian law or regulation.
• Resell, sublicence, or otherwise make the Platform available to third parties without Veriqua's prior written consent.

We reserve the right to suspend access immediately if we reasonably believe a breach of this section has occurred or is likely to occur.

The Platform, including all software, content, trade marks, and documentation, is owned by Veriqua Pty Ltd and is protected by Australian and international intellectual property law.

Subject to your compliance with these Terms and payment of applicable fees, Veriqua grants you a non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your firm's internal compliance purposes during the subscription term. No other rights are granted.

All compliance data, records, and documents you enter into the Platform ("Customer Data") remain your firm's property. Veriqua processes Customer Data solely to provide and improve the service as described in our Privacy Policy.

• You are responsible for ensuring that your collection and use of personal information within the Platform complies with the Privacy Act 1988 (Cth) and any other applicable law.
• Following termination of your subscription, you have a 90-day window to export your data. After that period, Customer Data will be permanently and irreversibly deleted, subject to any statutory retention obligations (including under the AML/CTF Act 2006).

Where your firm uses Veriqua to collect, store, or process personal information about your customers or other individuals (including through the Customer Onboarding Portal, KYC workflows, or any register that captures personal information), Veriqua acts as a data processor on your behalf and your firm acts as the data controller.

In that capacity, Veriqua agrees to:

• Process personal information only on your documented instructions and not for any independent purpose.
• Ensure that all personnel authorised to process personal information are bound by confidentiality obligations.
• Implement and maintain appropriate technical and organisational security measures as described in our Trust & Security page and Privacy Policy.
• Not engage a sub-processor without your general written authorisation. Current authorised sub-processors are listed in our Privacy Policy (§5). We will notify you of any proposed change to sub-processors by updating our Privacy Policy with at least 14 days' notice, giving you the opportunity to object.
• Assist you, to the extent reasonably practicable, in responding to requests from individuals exercising their rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
• Notify you without undue delay (and in any event within 72 hours) upon becoming aware of a personal data breach affecting your Customer Data, consistent with our obligations under the Notifiable Data Breaches (NDB) scheme.
• At your election on termination, delete or return all Customer Data in our possession, except to the extent we are required to retain it under applicable law.
• Make available to you all information reasonably necessary to demonstrate our compliance with this clause, and permit and contribute to audits conducted by you or your appointed auditor (subject to reasonable notice, scope, and confidentiality obligations).

Enterprise customers requiring a separately executed Data Processing Agreement (DPA) should contact [email protected].

The Platform includes AI-assisted features including the Compliance Assistant, Smart Intake, Predictive Risk Scoring, and compliance drafting tools. These features are productivity aids only.

AI output does not constitute legal, financial, regulatory, or compliance advice. Your firm is solely responsible for all compliance decisions, lodgements, and obligations regardless of any AI-generated suggestions or content. All AI-generated content must be independently reviewed by a qualified person before being relied upon or acted on.

Veriqua makes no representation that AI-generated content is accurate, complete, or current. Regulatory requirements change — always verify outputs against the current legislative text and ASIC/AUSTRAC guidance.

• We target 99.9% monthly uptime for Professional and Enterprise plans, measured over each calendar month excluding scheduled maintenance.
• We will provide at least 48 hours' notice for scheduled maintenance windows that are expected to cause service interruption.
• Service credits may be available for material downtime that causes us to fall below the uptime target. Contact [email protected] to request a credit.
• The uptime target and service credits do not apply to Essentials plans, or to downtime caused by factors outside our reasonable control (including third-party provider outages or force majeure events).

Each party agrees to keep the other's non-public information confidential and to use it only for the purposes of performing or receiving the services under these Terms. Each party will take reasonable steps to protect the other's confidential information from unauthorised disclosure, using at least the same degree of care it uses for its own confidential information.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; or (c) is required to be disclosed by law, court order, or a regulatory authority, provided that (where permitted) the disclosing party gives prompt written notice.

To the maximum extent permitted by law:

• Veriqua's total aggregate liability to you for all claims arising under or in connection with these Terms is capped at the total fees you paid to Veriqua in the three months immediately preceding the event giving rise to the claim.
• Veriqua is not liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of data, regulatory penalties, fines, or reputational harm, even if Veriqua has been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under the Australian Consumer Law.

• You may cancel your subscription at any time via the self-service billing portal. Your access will continue until the end of the current paid billing period.
• Veriqua may suspend or terminate your access immediately and without notice if you breach these Terms, fail to pay subscription fees, or if continued access poses a security or legal risk to Veriqua or other customers.
• On termination for any reason, the licence granted under clause 5 immediately ends. Clauses relating to confidentiality, intellectual property, limitation of liability, and governing law survive termination.

These Terms are governed by the laws of Western Australia, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Western Australia (and courts hearing appeals from those courts) for any dispute arising under or in connection with these Terms.

We will provide at least 14 days' notice by email before any material changes to these Terms take effect. Non-material changes (such as corrections or clarifications) may be published without advance notice.

Continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not accept the updated Terms, you must cancel your subscription before the effective date.

For questions about these Terms, contact us at: